Privacy Policy

At Nova Pets, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with Australian standards.

1. Information We Collect

We collect personal information that is necessary for our business functions. This includes:

• Identity & Contact Data: Name, email address, shipping and billing addresses, and phone number.

• Transaction Data: Details about products you have purchased from us.

• Technical & Usage Data: IP address, browser type, time zone settings, and how you interact with our website.

2. How We Collect Data

• Direct Interaction: Information you provide when creating an account, placing an order, or contacting us.

• Automated Technologies: As you interact with our site, we use cookies, Google Analytics, and the Facebook Pixel to collect data some peripheral browsing data.

3. Third-Party Tools & Service Providers

To provide a seamless experience, we share necessary data with trusted third parties:

• Payment Processing: We use Stripe and PayPal. We do not store your credit card details on our servers; these are handled securely by the respective payment gateways.

• Analytics & Marketing: We use Google Analytics to understand site traffic and the Facebook Pixel to measure the effectiveness of our advertising. These tools may collect data about your browsing.

4. Data Storage & Security

We take all reasonable steps to protect your data from misuse, interference, loss, or unauthorised access.

5. Your Rights & Access

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.

• Request a correction if you believe your information is inaccurate.

• Opt-out of marketing communications at any time by clicking "unsubscribe" in our emails.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your individual browser settings; however, this may affect the functionality of certain parts of the website.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your data, please contact us at hello@novapets.com.au